Get in Touch With Us
This page tells you how to reach the editorial team behind Best Online Casinos, what we can realistically help with, and what belongs with a casino's own support desk or a state regulator instead. We are an independent research and comparison publisher — we do not hold your account, your balance or your withdrawal, so knowing where to send a message saves you time.
How to contact the editorial team
Email is the only channel we run, and it reaches a person rather than a ticket queue. Write to [email protected] and include the page you were reading, the casino or bonus you are asking about, and the date you saw the information. Our pages are fact-checked on a rolling basis — the most recent review pass on our top-list data was Sep 26, 2026 — so telling us what changed and when helps us verify it quickly.
Please do not send us account numbers, Social Security numbers, copies of your ID, card details or screenshots containing them. We never need those, and we will delete anything of that kind that arrives.
What we can help with, and what we can't
| Write to us about | Contact the operator or regulator about |
|---|---|
| A bonus term on our site that looks out of date or wrong | A bonus that did not credit to your account |
| How wagering requirements, max bonus bets or cashout caps generally work | A specific pending withdrawal or KYC hold |
| Which of the sites we cover accept players in your state | Account closure, self-exclusion or deposit limits on your account |
| Corrections, broken links, editorial ratings and how we ranked something | A formal complaint about an operator's conduct |
| Partnership, advertising and commercial enquiries | Tax questions about winnings |
If your message is about money already in play at a casino, start with that operator's live chat or support email and keep the transcript. Where the casino is licensed by a state gaming regulator, that regulator runs a formal complaints route once the operator's own process is exhausted. Self-exclusion requests must also go through the operator or the state program — no third-party site can action them for you.
How we make money, stated plainly
Some links on thecrowdfundnetwork.com are commercial. If you open an account through one, we may earn a commission from the operator. That is how the site is funded, and it is worth saying clearly on the page where you might email us to ask about it: commission does not buy a position in our lists, and no operator sees or approves a review before it publishes. If you think a ranking reads like it was bought, say so in an email — we would rather answer that question than have you assume.
Questions about the offers we list
Most reader mail is about a headline bonus not matching what the casino's own terms say. Those figures move, and the advertised number is always the ceiling rather than what a typical player receives. Below is how we read the offers on our current top list, starting from the top, so you know what we can and cannot clarify for you.
Raging Bull — the biggest advertised match we cover
It sits at the top of our list, with an editorial rating of 10.0, because the advertised 410% up to $10,000 plus 50 free spins is the largest headline match among the sites we track, and its bonus documentation is specific enough to check clause by clause. That matters for the questions readers send us: we can usually point to the exact term you are asking about.
The limitation is the flip side of the size. A match that big is tied to playthrough, a maximum bet per spin or hand while the bonus is live, and a window in which it must be cleared. Breaking the max-bet rule is the single most common reason a bonus gets voided, and it is the thing we are asked about most. The $10,000 figure assumes a deposit large enough to reach the cap — almost nobody claims the full amount. Free spins usually carry their own separate wagering and a cap on what the spins can pay out. Read those clauses before you deposit, not after.
Magician Bet — the no-wagering option
Rated 9.9, and included because a 101% No Wagering offer answers a different question from the rest of the list: what you win from the bonus is yours without playthrough. If you email us asking which offer is simplest to understand, this is the shape you are describing.
Its drawback is scale. No-wagering offers are typically capped far lower than percentage-match deals, and "no wagering" rarely means no conditions at all — expect a maximum stake while bonus funds are in play, game restrictions, and a deadline. Verify the cap and the eligible game list before assuming it beats a larger match.
Slots of Vegas — a slot-led welcome with a named game
Rated 9.7, and on the list because its 375% bonus plus 50 free spins on Cash Chaser ties the spins to one specified title, which removes the usual ambiguity about where spins can be used. Readers comparing slot-heavy welcome packages tend to shortlist this shape.
The limitation: spins locked to a single game mean the game's own RTP and volatility decide your experience, and you cannot move the spins to a title you prefer. The 375% match also carries playthrough, so treat the number as a play-extender rather than a cash figure.
Uptown Aces — the highest advertised percentage
Rated 9.7. It earns a place because 600% for new players is the steepest headline percentage in our table, which makes it a useful reference point when readers ask whether a bigger percentage is actually better. Usually it is not on its own — the cap, the playthrough multiplier and the maximum cashout decide that.
The drawback is that a very high percentage is normally paired with a modest cap or a heavier wagering multiple, sometimes both. If the terms you are shown differ from what we describe, that is exactly the sort of message we want.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Card Crush | Instant Welcome Reward: 2 Mystery Coins & 5 Cards | 9.5 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.5 |
| BetUS | 200% up to $4,000 for new players | 9.3 |
| Amazon Jackpots | 4 Posters + 40 free SC + Bonus Wheel for $20 | 9.3 |
| Slots and Casino | 500% up to $2,500 x3 | 9.2 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 9.1 |
Those ratings are our editorial scores, not customer review averages, and not a prediction of your outcome. Note the mixed units: SC and coin-based rewards belong to sweepstakes-style play with its own redemption rules, while dollar and crypto figures behave differently again. If a unit on a page confuses you, ask — it is a fair question and a common one.
Money questions we get asked before signing up
We cannot see your account, but we can explain how the mechanics generally work in the US market so you know what to check:
- Minimum deposit — usually the amount that unlocks the welcome offer. Depositing below it often forfeits the bonus entirely, with no retroactive fix.
- Paying in — debit cards are the most widely accepted method for US players; credit card acceptance varies by issuer and by state, and some banks decline gambling transactions outright. ACH and bank transfer, e-wallets and prepaid options appear at some sites. PayPal availability is limited and state-dependent, so confirm it on the cashier page rather than assuming.
- Getting paid out — the method you deposited with is often the method you must withdraw to. Check the minimum withdrawal amount, any weekly or monthly withdrawal limit, and whether the operator charges a fee per payout.
- Timing — most sites apply an internal review or pending period before a payout is sent, then your bank or wallet adds its own processing time. Advertised speeds are operator claims; we do not present them as tested results.
- Verification — expect KYC identity checks, and on larger balances possibly source-of-funds questions, before a first withdrawal clears. Completing this early is the simplest way to avoid a delay later.
Reporting a problem with a withdrawal or a bonus
If you are stuck, send us the facts and we will tell you where the complaint belongs. A useful message includes:
- The casino name and the date of the deposit or withdrawal request.
- The offer you claimed and where you saw it advertised.
- What the operator's support has told you so far, and when.
- The specific term you believe was applied — max bet, expiry, cashout cap, or a verification request.
We cannot compel an operator to pay, and nobody can guarantee a withdrawal. What we can do is check whether our page described the terms accurately, correct it if not, and point you to the operator's formal complaints procedure and, where one applies, the state regulator that oversees it.
What else these operators run
Several sites we cover are not casino-only. BetUS and Bets.FM sit alongside sportsbook and, in places, poker or racing products, which run on separate terms: sports bets settle on event outcomes, bonuses are usually tied to odds thresholds rather than slot playthrough, and a sportsbook promotion generally cannot be cleared on casino games. Card Crush, Zumba Cards and Amazon Jackpots use coin and sweepstakes-style formats with redemption rules of their own. If your question spans two products at the same brand, tell us which wallet or section it concerns — the answer often differs.
Eligibility, state rules and responsible gambling
Online casino play in the US is regulated state by state. There is no single national license: legal real-money online casino gaming is authorized in only a handful of states, each with its own regulator, and availability of any site listed here depends on where you are physically located. Sweepstakes and social casino formats operate under different rules again and are excluded in some states. Players must be 21 or over in most jurisdictions, with some setting 18. Accepting sign-ups from a state is not the same as being authorized to serve it — always check the operator's own terms for your state before depositing. We can point you to how the distinction works; we cannot give you legal advice.
If gambling has stopped being entertainment, contact the 1-800-GAMBLER helpline, which is free and confidential. Operator tools — deposit and loss limits, session reminders, cooling-off periods and self-exclusion — are set inside your account, and state self-exclusion programs are run by the regulator, not by us. Blocking software installed on your own devices is another layer some readers find useful. Gambling is not a way to make money or fix a financial problem, and no site we list is risk-free.
Readers who arrived here from our UK-facing research may want our coverage of casinos outside the GamStop scheme, which follows a separate set of rules from the US state framework described above.
What happens after you email
Messages are read by the editorial team, including Jordan Mercer, who maintains the top-list data on this site. We aim to reply within two business days; corrections that require checking an operator's live terms can take longer, because we verify before we edit rather than after. Where we change a page in response to your message, we say so on the page.
If you are not sure your question is one for us, send it anyway with a line of context. Being redirected to the right place quickly is still a useful answer.